What Are Red Emergency Phones?

Red emergency phones are landline phones that operate using Centrex service. This allows them to function independently of the UCSF network or power grid, making them a reliable communication option during emergencies when other systems might fail.

Why They Matter

In a disaster or power outage, red emergency phones may be one of the only ways to communicate with critical departments, external partners, or emergency services. Their reliability makes them a key component of UCSF’s emergency preparedness.

What You Need to Do

 Test Your Red Emergency Phone Monthly

Participate in the Red Phone Drill at 11:00 AM on the first Tuesday of every month to ensure your phone is working properly.

 Check the Phone Directory

Make sure your red emergency phone has the latest directory to reach the correct departments quickly.
- Get the latest directory here (MyAccess login required)

 Report Any Issues Immediately

If you experience any of the following problems, submit a ticket to the IT Service Desk:

• Can’t make internal calls to other departments
• Can’t make external calls
• Ringer isn’t working
• You hear static or interference on the line

 Educate Your Team

Make sure all staff in your area know where the red phone is and how to use it.

 Include in Emergency Plans

Update your Department Emergency Action Plan to include the red emergency phone and its location.